Privacy Policy

Our Commitment to Privacy

At ETA Express UK, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We comply with ISO 23026 international standards and all applicable data protection laws, including the UK Data Protection Act 2018 and GDPR.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Full name and date of birth
• Passport information and nationality
• Contact information (email, phone number, address)
• Travel details and purpose of visit
• Payment information
• Employment information
• Criminal record information (if applicable)
• Supporting documents and photographs

Automatically Collected Information

When you access our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website
• Operating system
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• Processing your UK ETA application
• Communicating with you about your application status
• Verifying your identity and eligibility
• Submitting your application to UK government authorities
• Processing payments and preventing fraud
• Providing customer support
• Improving our services and website
• Complying with legal obligations
• Sending service updates and notifications
• Marketing communications (with your consent)

Information Sharing and Disclosure

We may share your information with:

UK Government Authorities

We submit your application and supporting information to UK Visas and Immigration (UKVI) and other relevant UK government departments as necessary to process your ETA application.

Service Providers

We work with trusted third-party service providers who assist us with:

• Payment processing
• Data storage and security
• Email and communication services
• Website analytics
• Customer support systems

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our legal rights.

Data Security

We implement robust security measures to protect your information:

• Bank-level encryption (SSL/TLS) for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication protocols
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

Typically, we retain application data for 7 years from the date of submission, in accordance with UK data retention requirements.

Your Rights

Under data protection laws, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your information (subject to legal requirements)
• Right to Restriction: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings or our cookie consent tool. For detailed information, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children except when submitted by a parent or guardian as part of a legitimate ETA application for a minor.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes constitutes acceptance of the updated policy.